Shipping

We currently use Standard Domestic Shipping via USPS at a flat rate of $6.95 for orders under $100. Orders $100 or more ship for FREE. We currently cannot ship to PO boxes so please use an alternate address at checkout.

International Shipping

For international shipments, customers are responsible for any fees incurred once your package arrives at customs of the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Fees that may be incurred include duties, government charges, currency exchange and brokerage fees. Please check your local customs website for more information.

If a shipment is refused upon receipt at customs, the customer will be responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to SLFMKR. This amount will be deducted from your merchandise refund.

In-Store Pickup

Live in the neighborhood? Save on shipping and reduce your carbon footprint by picking up your order in store. Our Service Team will reach out to coordinate your pick-up once your order is placed.

Order Processing

Orders are processed and shipped within 1-3 business days. Orders received Friday-Sunday will ship the following Monday, or in the case of a holiday, the following business day. Please note that orders placed during the holiday season and sale periods may take up to 5 business days to process and ship. 

 

Order Tracking

We do our best to ensure the timely delivery of all orders. Upon shipment, you will receive an email notification with your tracking number. Your tracking number can also be accessed by logging into your account under order history.

Returns + Exchanges

SLFMKR is dedicated to providing you with the best product and customer care experience. We accept returns and exchanges within 30 days from the delivery date for online orders or in-store purchase date. In-store returns and exchanges require your digital receipt and order number.

Gently used or opened items can be returned for a store credit. Unused, unopened items in their original condition can be returned for a full refund within the 30 day allotted window except for the products listed below. 

Please note we do NOT accept returns or exchanges for the following items and they are FINAL SALE:

  • Sale items
  • Ingestibles + supplements
  • Fragrance + candles 
  • Face + body tools including but not limited to brushes, sponges, Gua Sha tools, facial rollers, dry brushes, pillow cases and eye masks
  • Oral care
  • Ear care
  • Water bottles
  • Books
  • Unworn apparel without the original tags

Please note that shipping costs cannot be refunded for online orders. Please allow 30 days for your return to be processed if sent by mail.

Return shipping costs are the responsibility of the customer and will be deducted from your refund or store credit. Return shipping cost is our standard shipping rate of $6.95.

We reserve the right to return any item that does not comply with our return policy. Please direct any questions or return requests to hello@slfmkr.com.


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